Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Account Manager (Latin America based with Portuguese and Spanish).

We need a true, experienced and accomplished professional who shares our culture and values. 

Key responsibilities:

• Client Relationship Management: Act as the main point of contact for our casino operator clients, ensuring their needs are met and maintaining strong, long-lasting relationships.
• Upselling and Cross-selling: Identify opportunities to promote additional services and game content to existing clients, driving increased revenue and client satisfaction.
• Problem Resolution: Quickly address any client issues related to the game aggregator, coordinating with internal departments to ensure timely solutions.
• Performance Monitoring: Track and report on the performance of client accounts, identifying areas for improvement and optimization.
• Market Research: Stay up-to-date on industry trends and competitor activities, providing clients with insights and recommendations.
• Technical assistance: Collaborate with internal technical teams to assist clients about their ongoing issues or requirements

Requirements:

• Written and spoken English B2+
• Native or Proficient level of Portuguese
• Written and spoken Spanish В2+
• Strong communication, negotiation and analytical skills
• Previous experience in creating and implementing strong relationships with clients
• 1+ years in account management and/or customer success management
• Experience in gambling is an advantage, but not a must

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events   

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. 

Our mission:

Changing the iGaming industry through technological innovation. 

SOFTSWISS in numbers:

• 2009 – foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly