VIP Account Manager
SOFTSWISS continues to expand the team and is looking for a VIP Account Manager. We need a true, experienced and accomplished professional who shares our culture and values.
Overview:
SOFTSWISS continues to expand the team and is looking for a VIP Account Manager.
We need a true, experienced and accomplished professional who shares our culture and values.
Key responsibilities:
- Manage and maintain an assigned portfolio of high-value VIP gambling customers
- Build and nurture strong, long-term relationships with VIP players through personalized communication and exceptional customer service
- Understand the preferences, betting patterns, and unique needs of each VIP client to provide a tailored and premium experience
- Proactively monitor VIP player activity, identify opportunities for cross-selling and up-selling, and implement targeted retention strategies
- Coordinate with the marketing, promotions, and hospitality teams to deliver exclusive offers, bonuses, and VIP experiences to enhance customer loyalty
- Resolve complex player issues and escalated complaints in a timely and diplomatic manner, ensuring a high level of customer satisfaction
- Collaborate with the finance and compliance teams to ensure all VIP transactions and activities adhere to regulatory requirements and Anti-Money Laundering (AML) policies
- Analyze performance metrics, player data, and industry trends to identify growth opportunities and recommend strategic initiatives for the VIP segment
Requirements:
- At least 2 years of experience in VIP Customer Service within the gambling industry
- Fluent in both spoken and written English, with the ability to communicate effectively and professionally
- Proven ability to build and nurture strong, long-term relationships with high-value clients through personalized communication and exceptional customer service
- Excellent communication and negotiation skills, with a high level of attention to detail and organizational abilities
- Ability to work independently and as part of a team, with flexibility to adapt to changing priorities and requirements
What we offer:
- Full-time work opportunities and flexible working hours
- Comprehensive Mental Health Programme
- Private insurance
- Sports program compensation
- Free online English lessons
- An additional 1 Day off per calendar year
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
About us:
SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.
Our Mission:
Changing the iGaming industry through technological innovation.
SOFTSWISS in numbers:
- 2009 - foundation year
- 2000+ total employees worldwide
- 5 offices, countries: Poland, Georgia and Malta
- No1 provider in Crypto iGaming
- 7 proprietary products
- 800+ brands using our software
- 11B+ € bets processed per month
- 6M+ active players monthly
- Department
- Dedicated Team
- Role
- Partnerships Management
- Locations
- T'bilisi, Georgia, Poznań, Poland, Valletta, Malta, Warszawa, Poland, Belgrade, Serbia
- Remote status
- Fully Remote
- Employment type
- Full-time
VIP Account Manager
SOFTSWISS continues to expand the team and is looking for a VIP Account Manager. We need a true, experienced and accomplished professional who shares our culture and values.
Loading application form
Already working at SOFTSWISS?
Let’s recruit together and find your next colleague.