Overview:

SOFTSWISS continues to expand the team and is looking for a Service Delivery Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations

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L3 support team overview:

In L3 support team we maintain our product in technical way by:

• Resolving, analyzing, and preventing most difficult issues by improving usability, architecture and processes
• Providing reliability and improving performance of Casino Platform product
• Automation and simplification repeating operations

Key responsibilities:

• Lead the entire service delivery direction, including managing other managers and team leads
• Establish and enhance a full range of team processes to ensure long-term success, emphasizing process automation and efficiency enhancements
• Own team's service scope - analyze business needs, team's capabilities, develop a comprehensive service catalog and responsibility area
• Provide team performance analysis and reporting both to the team and to stakeholders, using relevant metrics - we value data-driven decision making
• Ensure efficient and quality teamwork - in terms of transparency, sufficient communication and coordination
• Develop an environment that encourages change and innovation, emphasizing both organizational and individual growth
• Establish and maintain strong relationships with other teams within the company to simplify interactions, prevent root causes of incoming requests, and ensure seamless collaboration

Requirements:

• 3+ years of experience in managing delivery of long-term projects or service in roles such as Service Manager, Project Manager, Delivery Manager, or Head of Service Team
• Experience in managing teams of varying sizes, including supervising team leads or managers.
• Proven expertise in setting up and optimizing work processes for maximum efficiency and comfort.
• Knowledge of common management methodologies, practices and tools, and a willingness to learn at short notice
• Passion for proactively preventing problems, getting ahead of issues and simplifying operations
• Written and spoken English of upper intermediate level or higher
• Excellent analytical and problem-solving skills

Nice to have:

• Knowledge of the technologies used by software development teams
• Programming skills and knowledge of development environments
• Experience in running/organizing workshops and training sessions will be a plus