Overview:

SOFTSWISS continues to expand the team and is looking for a Customer Care Service Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Managed Services
A part of SOFTSWISS solutions offered to clients to facilitate their iGaming brand growth.

Learn More

Key responsibilities:

• Respond to customer queries in a timely and accurate way (chats/e-mails)
• Assist in solving customer problems and current issues
• Knowledge of the admin area, the ability to use all the provided tools (training)
• Make daily reports
• Work from a comfortable office
• Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)

Requirements:

• Fluency in English (B2+) and Russian
• Experienced PC user
• Stress tolerance
• Self-organization
• Soft-skills to be able to deal with challenges professionally
• Team player with customer oriented mindset

Nice to have:

• Experience in Customer Service will be a plus

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

About Us:

SOFTSWISS is an international company and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:

• 2009 – foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly