Overview:

SOFTSWISS continues to expand the team and is looking for a Customer Support Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

• Processing written customer inquiries
• Comprehensive advice and clarification of customer queries
• Knowledge of the admin area, the ability to use all the provided tools (training)
• Knowledge of internal workflow and the ability to utilize the provided tools
• Handle escalations: escalate complex or unresolved issues to supervisors or appropriate departments while providing clear and detailed information
• Ensure customer satisfaction: strive to exceed customer expectations by delivering excellent service and maintaining a positive, friendly demeanor
• Handle high conversation volumes: manage incoming conversations efficiently to minimize wait times and ensure all customer inquiries are addressed promptly
• Work from a comfortable office in Tbilisi – is a must
• Working on a shift schedule 2/2 (shift 12 hours, alternation of day and night shifts)

Requirements:

• Fluency in written English (B2+)
• High customer and service orientation
• Experienced PC user - excellent typing skills and familiarity with Windows 10
• Stress tolerance
• Self-organization
• Soft skills (communication, empathy) to be able to deal with customer queries
• Team player with a customer-oriented mindset

Nice to have:

• Previous experience in a similar position is a plus
• German will be a plus (B2+)

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:

• 2009 - foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly