Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Writer.

We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

• Develop and sustain up-to-date release notes, detailed user manuals, and clear step-by-step instructions, along with external API documentation tailored for Merchant use 
• Analyse and improve existing documentation for Merchants to optimise comprehension and usability 
• Collaborate with system analysts to refresh and standardise internal knowledge base assets, such as Use Cases, API documentation, database schemas, web-form interfaces, and micro service overviews, utilising templates to minimise technical documentation debt 
• Engage proactively with system analysts, software developers, technical account managers, and business development professionals, to ensure cohesive and accurate documentation

Requirements:

• A proven track record in writing user guides in explanatory and procedural styles for diverse audiences 
• A strong background in API writing and UX-writing 
• Proficiency in writing release notes with clear and concise messaging 
• Skilled in visualising workflows and system interactions via BPMN and UML diagrams 
• Adept at interpreting technical concepts into accessible business language
• Knowledge of established style guides such as the Microsoft Style Guide or Google Style Guide 
• Focused on advancing documentation excellence, including the utilisation of AI and LLM technologies 
• Self-driven with the ability to work independently and within a team without requiring constant oversight 
• English language proficiency at a B2 level or above

Nice to have:

• Experience utilising Git 
• Proficiency in managing content on Confluence 
• Familiarity with markup languages such as Markdown or HTML 
• Comfortable working with JSON and YAML data formats 
• Ability to comprehend and interpret Golang and SQL code 
• Proficiency with graphic editing tools like Figma 
• Experience in writing for the fintech sector

Application Submission:

Please include examples of documentation you have previously developed to showcase your expertise.