Overview:

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

Finteqhub
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform

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Key responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring their needs are met and issues are resolved promptly and effectively.
• Assist clients in the after integration period.
• Analyze payment data and transaction trends to optimize strategies and enhance client revenue streams.
• Conduct regular performance reviews with clients, offering insights and recommendations for improvement and expansion.
• Identify opportunities for client growth and expansion into new markets, leveraging FinteqHub's diverse payment offerings.
• Collaborate with internal teams to address client concerns, resolve technical issues, and enhance service offerings.
• Stay updated on industry trends and regulatory changes to provide informed guidance and support to clients.

Requirements:

• Bachelor's degree in Business Administration, Finance, or related field.
• Proven experience in account management in the fintech or payment processing industry.
• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
• Strong analytical skills, with the ability to interpret complex data and identify actionable insights.
• Experience with payment gateway systems and understanding of payment processing workflows.
• Proficiency in English (C1-C2 level) is required; additional language proficiency is a plus.
• Good level of verbal Russian language.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills and attention to detail, with the ability to manage multiple clients and tasks simultaneously.
• Knowledge of international payment regulations and compliance standards is advantageous.
• Proactive attitude with a passion for delivering exceptional client service and driving business growth.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:

• 2009 - foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly