Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. This position is for those who love tackling challenging technical problems and engaging directly with business partners. In this role, you’ll manage technical integrations and handle second-line support issues, working closely with clients to understand their unique needs and provide expert guidance. You’ll have the opportunity to influence our product, using your insights and customer feedback to drive meaningful improvements.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
Learn more

Key responsibilities:

• L2 Support: Diagnose, investigate, and resolve technical issues and requests for B2B merchants. 
• Client Integrations: Lead API integration processes, present product capabilities, and provide full-cycle support during onboarding.
• Product Setup: Help merchants setup and adjust our solutions to their specific needs.
• Feature Analysis: Gather client requirements, contribute to feature scoping, and coordinate with product, engineering, and analytics teams.
• Issues Coordination: Manage task lifecycles within team scope, prioritize objectives, and ensure timely, high-quality deliveries.

Requirements:

• Presentation skills - confident leading calls, demonstrations, and presentations.
• Solid grasp of HTTP, APIs, REST, SOAP, JSON, etc.
• Proficient with Postman (or similar) and browser devtools.
• Experience using AI tools for solving technical issues.
• English Proficiency – Upper Intermediate or higher. 
• Russian Proficiency – Native-level.
  
  

  Nice to have:

• Hands-on experience with payment systems/providers.
• Prior experience in technical support or a similar role.
• Programming experience with any language.
• General understanding of payments ecosystem, merchant needs, gateways, acquirers and card schemes.
• Familiarity with ELK stack or similar logging/monitoring tools.
• Ability to work effectively across departments.
• Proactive mindset with a commitment to delivering results. 

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.