Product Manager

Overview:

SOFTSWISS continues to expand the team and is looking for a Product Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
Learn more

Key responsibilities:

Developing a strategic vision and roadmap for the Payment Gateway, ensuring alignment with the company’s business goals and merchant requirements
Conducting in-depth market analysis, including competitor research, best practice studies, and identifying growth opportunities to enhance the product
Engaging with stakeholders (merchants, internal teams, top management) to gather requirements, prioritize features, and optimize business processes
Collaborating with development, UX/UI, analytics, and QA teams to ensure timely and high-quality product releases
Conducting user acceptance testing (UAT) and analyzing user feedback to validate the usability and effectiveness of implemented features
Monitoring key payment platform metrics (conversion rates, payment acceptance rates, customer satisfaction) and implementing improvements
Collecting and analyzing feedback from customer support and merchants, translating identified issues into concrete product improvements
Ensuring seamless integration of the payment product with other components of the company’s ecosystem (APIs, security systems, analytics, etc.)
Supporting and fostering internal training processes and knowledge sharing within the team

Requirements:

Deep understanding of the payment solutions ecosystem: payment orchestration, PSPs (payment service providers), acquiring, payment schemes, and anti-fraud systems
Experience with merchant back-office systems, including transaction management, new payment method integration, analytics, and reporting
3+ years of experience as a Product Manager, preferably in payments, fintech, or e-commerce
Strong skills in managing complex B2B products, with a focus on user experience and customer satisfaction
Experience with analytical tools (Google Analytics, Amplitude, Tableau, Power BI) and a data-driven approach to decision-making
Excellent communication skills and the ability to work effectively with both technical and business teams, as well as external partners
Understanding of API integrations and their role within the payment solutions ecosystem
Commitment to continuous product improvement, based on a deep understanding of customer needs
Proficiency in Russian and English at Upper-Intermediate level or higher

Nice to have:

Experience with regulatory frameworks such as PCI DSS, KYC/AML, PSD2, Open Banking, and other payment industry regulations
Knowledge of SQL and database querying skills for independent data analysis
Experience with A/B testing and experimental methodologies

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:

2009 - foundation year
2000+ total employees worldwide
5 offices, countries: Poland, Georgia and Malta
No1 provider in Crypto iGaming
7 proprietary products
800+ brands using our software
11B+ € bets processed per month
6M+ active players monthly