Overview:

SOFTSWISS continues to expand the team and is looking for an experienced Middle Payment Account Manager to join our Payments Team. We need an accomplished professional who shares our culture and values.

Key responsibilities:

• Develop and maintain strong, long-term relationships with clients and key individuals on the client's side
• Understand client business specifics and how it operates
• Monitor and forecast key metrics related to payment operations
• Create a development plan and strategy for clients
• Collaborate with both the team and key personnel from the client's side to identify potential issues and propose effective solutions
• Collaborate with other departments, such as PSP BizDev, Tech team, and BAM
• Effectively communicate client requirements to other teams Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness

Experience needed:

• Prior experience of at least 2 years in establishing and managing client relationships
• Strong communication, negotiation, and analytical skills
• Excellent knowledge of Russian; Proficiency in business English at an advanced level (B2)
• Thorough knowledge of the IT industry and its major processes
• Time management skills
• Willingness to learn and develop professionally continuously, keeping up-to-date with the latest best practices

Nice to have:

• Experience in Fintech, Payments, or PSP (Payment Service Provider)
• Account management experience
• Familiarity with the Gambling or iGaming industry
• Basic knowledge of Devcode and understanding of platform functionality

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private Insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day Off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognized industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our Mission:

Changing the iGaming industry through technological innovation.