Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Setup Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

Affilka – Affiliate Management Platform

A software platform to manage, track, and analyse affiliate performance.
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Key responsibilities:

• Building strong long-term relationships with clients and key people on the clients’ side
• Understanding the specifics of the client's business, analysis of the client's requirements
• Assistance in solving technical problems
• Daily consultations on using the product
• Conducting product trainings and demonstrations for clients and their teams
• Creating manuals and documentation on the use of the product for customers
• Interacting with the development team, collection and analysis of clients’ feedback

Requirements:

• Written and spoken English – B2; Russian - native or close to native
• Strong communication, problem-solving and analytical skills
• Experience as an Account Manager, Support Specialist for at least 1 year
• Ability to work in a fast-paced manner and manage stress
• Self-organization and ability to prioritize tasks
• Ability to work both independently and in a team

Nice to have:

• Negotiation experience
• Experience in the IT field
• Knowledge of Chinese

What we offer:

• Full-time work opportunities
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events