Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager.
We need a true and accomplished professional who shares our culture and values.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
Learn more

Key responsibilities:

• L2 Support: Diagnose, investigate, and resolve technical issues and requests from B2B clients
• Client Integrations: Lead API integration processes, present product capabilities, and provide end-to-end onboarding support
• Product Setup: Assist clients in configuring and customizing our solutions to fit their specific requirements.
• Feature Analysis: Gather client feedback, contribute to feature scoping, and collaborate with product, engineering, and analytics teams
• Issue Coordination: Manage and prioritize technical tasks, ensuring timely and high-quality delivery across departments

Requirements:

• Previous experience in technical support or a similar client-facing technical role 
• Upper-Intermediate or higher proficiency in English (spoken and written
• Upper-Intermediate or higher proficiency in Russian (spoken and written)
• Understanding of the payments ecosystem, including gateways, acquirers, card schemes, and merchant needs 
• Proficiency with tools like Postman and browser developer tools

Nice to have:

• Solid understanding of HTTP, APIs, REST, SOAP, JSON
• Familiarity with the ELK stack or similar logging/monitoring tools
• Strong presentation skills — confident in leading calls, demos, and client-facing discussions

What we offer:

• Full-time work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.