Overview:

SOFTSWISS continues to expand the team and is looking for a Support Manager.

We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily

Learn More

Key responsibilities:

• Respond to customer requests and provide timely status updates within established SLA’s.
• Track customer issues using a ticketing system to ensure quick resolution, proper follow-up, and documentation.
• Manage and coordinate urgent and complicated support issues.
• Cooperate with various IT support teams inside the company on user-related queries

Requirements:

• Good knowledge of English and Russian (B2 level or higher).
• Experience in a Customer Service
• Strong communication skills and ability to work effectively as a team player.
• Basic knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
• Self-motivated, results-driven, and organized.
  

Nice to have:

• Understanding of online gambling industry.
• Experience with Jira
• Experience with Excel

What we offer:

• Full-time work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events