Overview:

SOFTSWISS is hiring a Technical Writer - Middle to join our Team.

You’ll work on a wide range of user and technical documentation, helping us deliver clear, useful, and well-structured content for internal and external audiences.

Purpose of the role:

• You’ll create and maintain accurate, easy-to-follow documentation to improve the usability and accessibility of our systems for diverse user groups
• Your work will impact the quality and consistency of technical communication across teams by delivering user-centric content and maintaining up-to-date knowledge bases
  
• You’ll support teams across product, development, and QA with clear documentation that bridges the gap between technical complexity and user clarity

Key responsibilities:

• Create, edit, and maintain user documentation such as guides, tutorials, and how-tos in procedural and explanatory styles
  
• Develop and update technical documentation, including API references using industry-standard tools and formats
  
• Write and publish release notes in collaboration with product and engineering teams
  
• Collaborate with developers, product owners, QA specialists, and other stakeholders to ensure documentation accuracy and completeness
  
• Organise and manage content within Confluence to maintain a consistent and accessible documentation structure

Required Experience:

• Proficiency in both English (C1+) and Russian (C1+)
  
• Minimum 2 years of experience in technical writing or technical documentation roles
  
• Proven experience writing user-oriented content for different audiences, including end users and technical teams
  
• Familiarity with API documentation tools and experience in writing API documentation
  
• Solid understanding of style guides like the Microsoft Style Guide or Google Developer Documentation Style Guide
• Experience in writing release notes and maintaining structured documentation spaces (e.g. in Confluence)
  
• Strong communication and collaboration skills across technical and non-technical stakeholders
  
• Ability to work independently with minimal supervision while staying aligned with team goals and timelines
  
• Analytical thinking and strong attention to detail in both content and structure

Nice to have:

• Experience in the fintech or iGaming domains
• Portfolio samples such as user guides, API documentation, or release notes you’ve created
• Familiarity with modern documentation tooling and workflows

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.