Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online

Learn More

Purpose of the role:

• You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
• Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.

Key responsibilities:

• Process and resolve client queries, acting as the first line of technical support
• Analyse client requirements and translate them into actionable tasks for the development team
• Maintain and monitor the technical infrastructure to ensure stability and uptime
• Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
• Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues

Required Experience:

• B2 level in English, B2/C1 level in Russian
• Solid understanding of API communication and reading log files
• Good command of HTML, CSS, and knowledge of web performance and SEO principles
• Basic knowledge of Quality Assurance practices and Figma
• Strong analytical, organizational, and communication skills

Nice to have:

• Experience or knowledge of the iGaming/Sportsbook industry
• Confident use of browser DevTools for troubleshooting and diagnostic

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.