Overview:

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll play a key role in processing customer requests, resolving issues, and collaborating with multiple teams. 

Key responsibilities:

• Processing requests from customers and payment systems in the Jira helpdesk system, as well as by mail.
• Maintaining the efficiency of payment systems.
• Interaction with payment systems.
• Analysis and identification of patterns in problems with payments with subsequent reporting.
• Interaction with related departments (2nd line, Finance, Account managers, B2C…).
• Working on a shift schedule 2/2 (shift 12 hours, there are also night shifts (2-4 per month)).

Required Experience:

• Higher or incomplete higher education, preference for graduates of technical universities.
• English and Russian, not lower than Upper Intermediate.
• Experience with payment systems preferred.
• Experience in support with helpdesk systems is desirable.
• Experience in technical support (1st or 2nd line) will be a plus.
• Knowledge of the basics of WEB architecture will be a plus.

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.