Overview:

SOFTSWISS continues to expand the team and is looking for a Middle AI Automation Engineer.
We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the role:

You will be responsible for designing, developing, and maintaining AI-powered automation solutions that replicate and streamline complex back-office tasks across internal systems and third-party platforms, driving efficiency, scalability, and innovation within the company.

Key responsibilities:

• Design, build, and deploy automation bots and workflows to replicate back-office tasks
• Integrate AI bots with internal backend systems, Jira, Customer.io, Intercom, and other tools via APIs
• Develop browser-based automations that open browser windows, interact with site elements, and replicate human actions
• Collaborate with AI teams to combine multiple AI models and services into cohesive automation solutions
• Stay updated on AI trends, tools, and frameworks to develop innovative in-house AI-driven automation
• Troubleshoot, optimize, and maintain existing automation scripts and bot frameworks
• Document automation processes and ensure robust error handling and monitoring
• Work closely with cross-functional teams to understand task workflows and translate them into automated solutions

Required Experience:

• 3 years of experience
• Strong proficiency in JavaScript and/or Node.js for developing automation scripts and APIs
• Experience with API integrations and automation platforms
• Familiarity with AI technologies, natural language processing, and bot frameworks
• Knowledge of common back-office tools such as Jira, Customer.io, and Intercom is a strong plus
• Ability to architect scalable automation solutions that integrate multiple AI services and backend systems
• Ability to work collaboratively in a fast-paced environment
• Passion for AI trends, emerging technologies, and automation best practices

Nice to have:

• Experience with conversational AI or chatbot development
• Experience creating browser-based automations, including opening browser windows, interacting with site elements, and replicating human actions (e.g., using Puppeteer, Playwright, or Selenium)
• Exposure to cloud services (AWS, GCP, Azure) and serverless architectures
• Understanding of data privacy and security considerations in automation

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events