Game Aggregator
·
T'bilisi, Georgia
·
Fully Remote
Support Manager – Junior
Overview:
SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Key responsibilities:
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners’ helpdesk systems
- Working on a schedule 2/2/3 9 AM to 9 PM -or- 5/2, 6 PM to 3 AM, and 10 AM to 7 PM
Required Experience:
- Higher or incomplete higher education / technical education is an advantage
- B2+ level of English
- B2+ level of Russian
- Work experience in support of helpdesk systems is desirable
Nice to have:
- Technical support experience (the second line)
Our Benefits:
- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.
- Department
- Game Aggregator
- Role
- Support Manager - Game Aggregator
- Locations
- T'bilisi, Georgia
- Remote status
- Fully Remote
- Employment type
- Full-time
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