Overview:

SOFTSWISS continues to expand the team and is looking for a Key Relations Manager.

We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the role:

You will play a key role in managing high-value accounts by building strong professional relationships, anticipating needs, and providing tailored solutions. Through proactive coordination, personalized approaches, and strategic planning, you will ensure long-term engagement, satisfaction, and successful outcomes for priority accounts.

Key Responsibilities:

• Build and maintain strong working relationships with designated high-priority stakeholders to support long-term engagement

• Handle incoming inquiries promptly and professionally, ensuring smooth and efficient communication (primarily via email)

• Contribute to improving key performance indicators by anticipating needs, offering proactive support, and consistently delivering high-quality service

• Maintain a thorough understanding of ongoing initiatives, activities, and internal processes, while contributing ideas for enhancing engagement strategies

• Monitor activity patterns to ensure timely and well-structured distribution of relevant resources, benefits, and other allocated items

• Conduct regular outreach to designated stakeholders, ensuring a premium level of support and personalized interaction

• Identify and implement effective approaches for managing high-impact cases to maintain stability, engagement, and overall satisfaction

Required Experience:

• At least 1 year of experience in a service-oriented or support-related role

• Fluency in German – C1 or Native level

• English level: Upper-Intermediate or higher

• Strong communication and negotiation skills with high attention to detail

• Ability to work independently and make well-reasoned decisions

• Problem-solving mindset with analytical and creative thinking

• Confidence in working with internal systems (training provided)

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Programme

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.