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SOFTSWISS
Dedicated Team · T'bilisi, Georgia

First Line Support Specialist - Junior

SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced and accomplished professional who shares our culture and values.

Overview:

SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist.

We need a true, experienced and accomplished professional who shares our culture and values.

Purpose of the role:

Your primary responsibility will be to address and resolve issues related to the website, collaborating closely with various departments across the company. You will be an integral part of a large, dynamic team, contributing to the smooth operation and continuous improvement of our digital environment.

Key responsibilities:

  • Respond to inquiries and requests professionally and efficiently

  • Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance

  • Use internal tools and workflows effectively (training provided)

  • Escalate complex or unresolved cases to the appropriate team with detailed documentation

  • Maintain high quality and accuracy in all communications and task handling

  • Handle a high volume of tasks efficiently while maintaining professionalism

  • Work from our office in Tbilisi – mandatory

  • Follow a shift schedule 2/2 (12-hour shifts with day/night alternation)

Required Experience:

  • English proficiency (B2 level or higher)

  • Strong soft skills – patience, empathy, and problem-solving ability

  • Excellent typing speed and ability to work efficiently with multiple software tools

  • A team player with a strong sense of accountability

  • Ability to ensure smooth processes and maintain high operational quality

Nice to have:

  • Prior experience in customer support

Our Benefits:

  • Full-time work opportunities

  • Private insurance

  • Additional 1 Day Off per calendar year

  • Sports program compensation

  • Comprehensive Mental Health Programme

  • Free online English lessons with a native speaker

  • Generous referral program

  • Training, internal workshops, and participation in international professional conferences and corporate events

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

Department
Dedicated Team
Role
Customer Support Specialist
Locations
T'bilisi, Georgia
Employment type
Full-time
Picture of Nastassia Ramaniuk
Contact Nastassia Ramaniuk Senior Talent Acquisition Partner – CHRO / HR Team
Dedicated Team · T'bilisi, Georgia

First Line Support Specialist - Junior

SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced and accomplished professional who shares our culture and values.

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