Overview:

SOFTSWISS continues to expand the team and is looking for a Retention & Content Manager. You’ll work in our Setup Team, contributing to our continued growth and innovation in the Casino Platform.

Purpose of the role:

We are looking for a proactive and experienced Retention & Content Manager to lead engagement operations, improve internal workflows, and ensure all website content and communications are clear, structured, and consistently up to date.

Key responsibilities:

• Optimize lifecycle and engagement campaigns using Customer.io (email, SMS, push, in-app).

• Manage promotional mechanics and internal campaigns through the back office, continuously improving processes, reducing time-to-market, and introducing more efficient ways of working.

• Own the website content structure, ensuring clarity, consistency, accuracy, and timely updates across all pages.

• Analyze campaign performance and provide clear, actionable recommendations for improvement.

• Manage multiple projects simultaneously while maintaining a high standard of quality and execution.

• Provide guidance, feedback, and support to junior team members.

Required Experience:

• 3+ years of experience in CRM, retention, lifecycle marketing, or content operations.

• Strong hands-on experience with Customer.io.

• Experience managing promotional mechanics, offers, or incentive-based campaigns.

• Solid background in website management and basic HTML.

• Strong organizational, analytical, and problem-solving skills.

• Leadership mindset with confidence in managing tasks, priorities, and people.

• English level B1–B2 or higher.

• Russian language skills are a strong advantage.

Our Benefits:

• Full-time remote work opportunities and flexible working hours

• Private insurance

• Additional 1 Day Off per calendar year

• Sports program compensation

• Comprehensive Mental Health Program

• Free online English lessons with a native speaker

• Generous referral program

• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.