Support Manager – Junior
Overview:
SOFTSWISS continues to expand the team and is looking for a Support Manager.
We need a true and accomplished professional who shares our culture and values.
About Product:
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily
Purpose of the role:
You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.
Key responsibilities:
Processing requests from clients in Jira helpdesk system
Performance maintenance of the gaming infrastructure
Interaction with associated departments and partners’ helpdesk systems
Working on a schedule 5/2, 6 PM to 3 AM and 3 AM to 12 PM (GMT+3)
Requirements:
Higher or incomplete higher education / technical education is an advantage
B2+ level of English
B2+ level of Russian
Work experience in support of helpdesk systems is desirable
Nice to have:
Technical support experience (the second line)
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.
- Department
- Game Aggregator
- Role
- Support Manager - Game Aggregator
- Locations
- T'bilisi, Georgia
- Remote status
- Fully Remote
- Employment type
- Full-time
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