Overview:

SOFTSWISS is hiring an HR Generalist to join our South Africa team. We are seeking a proactive and experienced HR professional to manage the full HR cycle, with a strong focus on employee relations, compliance, and HR administration, supporting our growing local team

Purpose of the role:

You will be responsible for ensuring smooth HR operations across the region, acting as the primary point of contact for employees and managers. This role includes managing employee relations, ensuring compliance with South African labour law, supporting recruitment, and maintaining accurate HR records. Your work will enhance employee experience while mitigating risks and supporting professional growth within the company.

Key responsibilities:

Employee Relations & HR Support (Primary Focus)

• Act as the main HR point of contact for managers and employees in the region

• Conduct onboarding 1-1 meetings, health checks, and engagement or pulse surveys

• Support performance management processes (PDM, PIP)

• Issue warnings and manage disciplinary procedures

• Prepare and coordinate disciplinary hearings

• Support preparation of documentation for CCMA-related matters

• Ensure fair and consistent application of HR policies

• Proactively identify and mitigate employee relations risks

Labour Law & Compliance (South Africa)

• Ensure compliance with South African labour legislation

• Monitor legal updates and implement necessary changes

• Oversee statutory submissions (UIF, WCA, WSP, ATR)

• Support processes related to maintaining target B-BBEE levels

• Advise managers on labour law and procedural risks

HR Administration

• Prepare and manage employment contracts and amendments

• Maintain accurate personnel documentation

• Support onboarding and offboarding processes

• Ensure proper HR record-keeping in line with local requirements

Recruitment

• Manage recruitment for local roles when required

• Conduct screening and interviews

• Perform background and reference checks

• Support improvements in recruitment processes and candidate experience

Required Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field

• 3+ years of experience in a generalist HR role

• Practical experience handling disciplinary processes and CCMA-related cases

• Strong knowledge of South African labour law

• Recruitment experience (bulk hiring in a Call Centre / BPO is an advantage)

• Ability to work independently and manage the full HR cycle for a small team

• Strong organisational skills and attention to detail

• High level of integrity and confidentiality

• Excellent communication and stakeholder management skills

Our Benefits:

• Hybrid work opportunities and flexible working hours

• Opportunity to independently manage the full HR cycle for a growing entity

• Career growth and professional development opportunities

• International team environment within SOFTSWISS

• Supportive leadership and clear reporting structure

• Training, internal workshops, and participation in international professional conferences and corporate events

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.