Overview:

SOFTSWISS continues to expand the team and is looking for a Junior Support Manager.

We need a true, experienced and accomplished professional who shares our culture and values.

About Product:

The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.

Purpose of the role:

You will be responsible for ensuring smooth and effective support operations for our B2B gaming partners, acting as a key point of contact and facilitating collaboration across internal teams.

Key responsibilities:

Respond to requests from B2B gaming providers and provide timely status updates within established SLA’s
Track issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
Manages and coordinates urgent and complicated support issues
Cooperating with various IT support teams inside the company on user-related queries

Required Experience:

Previous experience in a Customer Service environment
English level: Upper-Intermediate (B2) or higher
Strong communication skills and the ability to work effectively as a team player
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
Self-motivated, results-driven, and well-organized

Nice to have:

Understanding of Online Gambling
Experience with Jira
Proficiency in Excel
Knowledge of Russian

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

Support Manager - Junior

SOFTSWISS continues to expand the team and is looking for a Junior Support Manager. We need a true, experienced and accomplished professional who shares our culture and values.